Job Reference BRO/1022/AM/TAIWAN
Salary Competitive, depending on experience
Working hours Full-time
Contract type Permanent
Location Taipei, 3F., No. 213, section 2, Anhe Road, Da’an District, Taipei City 106, Taiwan (R.O.C)
About Us
Brompton Technology is a specialist manufacturer of video processing products for live events. Our Tessera system is the industry-leading processing solution for LED video walls, used for high-profile events ranging from the Academy Awards to tours by bands like U2 and Ed Sheeran.
Our company is close-knit and highly motivated with a keen interest in the products it creates. Candidates should be similarly interested in the work involved and be able to adapt to changing priorities as we bring original and ground-breaking products to market. The company's close ties to the entertainment industry bring a variety of benefits and we offer a very friendly, flexible and supportive working environment.
Job Summary
Brompton Technology has an immediate employment opportunity for an Account Manager.
This role will involve working closely with Brompton customers, particularly in Taipei, Taiwan.
The Account Manager role is to ensure that customer needs are understood and satisfied. They build and manage customer relationships, collect information, and ensure that company offerings meet the individual needs of customers.
Experience of great communication is essential and the applicant should be comfortable facing and building relationships with customers. Training on Brompton products and technologies will be provided, in Taipei as well as London, but a keen interest in the field would be an advantage. Good communication skills, particularly relating to technical matters, are also required as this is a client-facing role and will often involve acting as liaison between customers and internal departments.
Excellent written and verbal language skills are highly desirable, with specific skills required in both English and Chinese.
The Account Manager will report to the Program Manager for Asia, and work closely with the other members of our TPE team.
Key Responsibilities
- Act as the main point of contact in all matters relating to customer concerns and needs
- Build and strengthen customers relationships to achieve long-term partnerships
- Maintain accurate customer records, keeping track of any contract updates and renewals
- Work with sales and other internal teams to develop strategic marketing plans and ensure goals are being met
- Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients
Essential Qualifications
- Bachelor’s degree preferred
- Professional experience in a sales or customer service role
- Strong writing, verbal, and presentation skills
- Experience of managing healthy customer relationships, including setting and managing expectations and responding to time-critical issues
- The ability to balance multiple tasks, and demonstrate excellent time management
- The capacity to remain calm when working under pressure, and maintain consistently high-quality outcomes
- A valid passport and a willingness to travel extensively
Desirable Extras
- Two years sales related working experience
- Experience and technical knowledge of LED video products and their use in a live event or production environment
- A good understanding of electronics and video technology
- Prior experience working collaboratively with manufacturers
- Experience of working remotely, exercising appropriate autonomy and good judgment about seeking guidance
- Multi languages speaker