Careers at Carallon

Working here

We're proud of Carallon's history: a team of passionate engineers who worked hard together to create genuinely innovative, exciting tech. We're dedicated to keeping Carallon infused with that spirit of cooperation and learning as we continue to create products that surprise, excite and lead our industries.

Some benefits of working here include:

  • Creating industry-first technologies that are globally renowned and respected
  • Being part of an Employee Ownership Trust that works for the benefit of the employees
  • An Employee Council with representatives from every department
  • Flexible working hours
  • Annual bonus scheme
  • On the job training
  • Free, confidential Employee Assistance Programme operated by Health Assured

Our ethos

Everyone's an engineer

At Carallon, all the managers are also engineers and software developers. This is true all the way up to the Managing Director. The company was founded by and is still led by engineers. This fosters a supportive work environment where like-minded people can easily collaborate to solve problems.

Dynamic projects

Carallon develops for lots of different products simultaneously, so we're confident you'll never get bored. You’ll be challenged with creating completely new solutions as well as troubleshooting or optimising existing products. Sometimes you'll be creating ground-breaking new products that will go on to impact an entire industry.

Flexible hours

Maybe you’re a night owl who likes to code in the evenings, or maybe you’re at your brightest when tinkering with tech over your morning coffee. Whatever kind of person you are, Carallon offers flexibility in working hours; as long as you get the job done, you can adjust your hours to suit you.

Friendly work environment

We are big believers in strong teamwork and communication, and are proud to foster a friendly, open, collaborative work environment. We celebrate diversity, and encourage a healthy work/life balance. We also know the best way to learn is by doing, so we offer on-the-job training to enable you to build a rewarding, lasting career with us.

Current vacancies

We always want to hear from talented people with a passion for what we do, whether you're a new graduate or a programmer with years of experience.

Even if you don't see a position listed below, you're welcome to send your CV and a speculative cover letter to careers@carallon.com.

If you have any questions, please e-mail our Director of Human Resources Sarah Darby for a graduate job description and details of how to apply.

Also shown below are vacancies at our sister companies, when they have them.

Job Reference: CAR/SSD/AUG21

Salary: Dependent on experience

Working hours: Full-time

Contract: Permanent

Location: Chiswick, W4 5QB

​​

About Us

Carallon is a product research and development company creating industry-leading award-winning products. Based in

London, we specialise in industrial hardware and software design for the entertainment industry; encompassing lighting control, LED video processing and motion control. Many of our hardware products have their own integrated user interfaces, while others have accompanying configuration software that runs on desktop or mobile, and we also develop standalone software products.

Projects our team designs and manufactures for include:

  • The Pharos Architectural Control range of lighting control products used in theme parks and architectural installations worldwide
  • The Martin Professional P3 LED Video Wall processors
  • The industry-leading Brompton Technology control and processing solution for video walls used in concerts, award shows and television.

 We divide our time between contracting work and developing our own products in-house for distribution to a huge international client base.​

Job Summary

The Senior Software Developer position is within our development team, which works concurrently on a variety of exciting, cutting-edge projects. As the team is growing rapidly we are seeking to increase our capability to develop robust software solutions for the entertainment industry. The Senior Software Developer would work closely with our existing software team to design, develop and integrate application-level solutions to technical challenges within our suite of products. 

We offer a very friendly, flexible and supportive working environment. Our development team is close-knit and highly motivated with a keen interest in the products it creates. A successful candidate should be similarly minded to work in the driven, focused environment required to bring original and ground-breaking products to market. It is a unique opportunity to develop engineering solutions that will be used to create spectacular events ranging from televised award-shows such as the Oscars, to corporate events for the world's leading brands, to the biggest rock-and-roll tours. 

Key Responsibilities

  • Design and implement software solutions for our suite of products
  • Help produce technical product specifications given client/market requirements 
  • Take responsibility for specific product features and provide regular development updates
  • Perform code reviews and help more junior software developers working as part of a team

Essential Qualifications

  • Genuine interest in software design and technical challenges
  • 2:1 or higher degree in a related subject from a Russell Group university or equivalent
  • At least 3 years of experience working as software engineer using C++
  • Excellent knowledge of C and C++
  • Familiarity with development using the Qt toolkit
  • Attention to detail
  • Ability to discuss prior design work and explain the design processes involved and justify decisions made
  • Ability to communicate ideas and concepts effectively in spoken and written English within a technical environment
  • Evidence of the ability to work as part of a team, sharing skills, experience and interests with colleagues 

Desirable Extras 

  • Excellent time management, including the ability to prioritise conflicting tasks appropriately
  • Knowledge of Git and Gerrit version control and code review tools
  • Experience working with video or lighting for live entertainment
  • Experience with any of the following: Python, Jenkins build system, Linux
For any queries about this vacancy please email us at careers@carallon.com quoting job reference CAR/SSD/AUG21. Please do not use this address to submit applications.

Job reference CAR/MT/SEP21

Salary Competitive based on experience

Working hours Full time

Contract type Full-time permanent

Location 272 Gunnersbury Avenue, Chiswick, London W4 5QB

About Us

Carallon is a product research and development company creating industry-leading award-winning products. Based in London, we are specialists in industrial hardware and software design for the entertainment industry; encompassing lighting control, LED video processing and motion control.

Our products are used all over the world for high profile installations and events; the London Eye, the Academy Awards, the U2 world tour, and Madame Tussauds to name a few. 

Projects our team develops and manufactures for include:

  • The Pharos Architectural Control range of lighting control products used in theme parks and architectural installations worldwide
  • The Martin Professional P3 LED Video Wall processors
  • The industry-leading Brompton Technology control and processing solution for video walls used in concerts, award shows and television.

We divide our time between contracting work and developing our own products in-house for distribution to a huge international client base.

Job Summary

The successful candidate will be responsible for the manufacture of Carallon products, involving mechanical assembly, testing and quality control. This position is ideally suited to those with prior experience of electronic product or computer assembly, testing and manufacturing, although product-specific assembly training will be provided.

Candidates should be able to manage their own workload and time. The successful candidate will have individual responsibility for their work from production to despatch, working autonomously and responding flexibly to the changing needs of the business. Our manufacturing team is close knit and highly motivated with a keen interest in the products it creates. Candidates should be similarly interested in the work involved and be able to adapt to changing priorities as we bring original and ground-breaking products to market.

The company’s close ties to the entertainment industry bring a variety of benefits and we offer a very friendly, flexible and supportive working environment.

Key Responsibilities

  • Assembly and Test of Carallon Products
  • Carry out Sub-Assembly preparation tasks of Carallon products from soldering components to supporting circuit boards, to building a run of mechanical sub-assemblies
  • Carry out Functional and Integration Tests on Carallon products and prepare them for extended ‘Soak’ tests
  • Final Inspection, Finishing and Boxing Products to go into Finished Goods
  • Assist with Signing in Goods-In when parts received by the department
  • Maintain high attention to detail in ensuring products manufactured are of consistent high quality
  • Work closely with the manufacturing team to ensure smooth supply and delivery of products to deadlines
  • Take responsibility for ensuring the working environment is well-organised, well-equipped and does not create hazards or risks to health and safety

Essential Qualifications

  • Experience working in an electronics, manufacturing technician or assembly role, working independently
  • Electronics qualifications including practical certifications
  • Experience managing one’s own time effectively, prioritising conflicting tasks as appropriate
  • Ability to work independently, taking individual responsibility for work
  • Be confident carrying out the assembly, production and testing of electronics to a high standard
  • Demonstrate a high level of manual dexterity, working with multiple components and appropriate tools such as soldering irons
  • Demonstrate a methodical, accurate and organised approach when manufacturing
  • Be able to follow design guidelines and instructions, as well as maintain such documents for new products
  • Be confident taking responsibility for the consistent quality of products they manufacture
  • Demonstrate a good understanding of electronics and experience of its practical applications
  • Understand product test cycles and be able to balance workload and provide flexibility to meet changing priorities based on incoming orders

Desirable Extras 

  • Ability to manage the workload, quality of production and personal development of another person
  • Ability to communicate effectively technical and non-technical information, both in writing and verbally
  • Interest in, and knowledge of, video or lighting for live entertainment
  • Be able to balance multiple tasks, and demonstrate excellent time management
  • Be able to advise on manufacturing skills and techniques and, when required, manage the workload within a team
  • Remain calm when working under pressure, and maintain consistently high-quality outputs

For any queries about this vacancy please email us at careers@carallon.com quoting job reference CAR/MT/SEP2021. Please do not use this address to submit applications.

Job reference CAR/MM/MAR23

Salary Competitive based on experience

Working hours Full-time (37.5 hours per week)

Contract type Permanent

Location Carallon Offices, Gunnersbury, London, W4 (The post holder may be required to work at other locations, at the discretion of their line manager.) 

About Us

Carallon is a product research and development company creating industry-leading award-winning products. Based in London, we are specialists in industrial hardware and software design for the entertainment industry; encompassing lighting control, LED video processing and motion control.

Our products are used all over the world for high profile installations and events; the London Eye, the Academy Awards, the U2 world tour, and Madame Tussauds to name a few. 

Projects our team develops and manufactures for include:

  • The Pharos Architectural Control range of lighting control products used in theme parks and architectural installations worldwide
  • The Martin Professional P3 LED Video Wall processors
  • The industry-leading Brompton Technology control and processing solution for video walls used in concerts, award shows and television.

We divide our time between contracting work and developing our own products in-house for distribution to a huge international client base.

Job Summary

The successful candidate will be responsible for managing the production of a division of products within Carallon’s Manufacturing operation, where the production process involves mechanical assembly, testing, and quality control. This position is ideally suited to those with prior experience of running a final assembly electro-mechanical production environment, though specific training on internal systems and processes will be provided.

Carallon’s Manufacturing team has an excellent culture of continuous improvement, learning and mutual support. Additionally, they are highly skilled in the products and processes involved in their work. We are committed to protecting the positive ethos of the team, by ensuring that those in leadership positions are able to model the core values of the company: flexible, supportive, innovative and high quality.

Candidates should be able to manage their own workload, time and line manage others. The successful candidate will have individual responsibility for day to day operation of production from the smooth operation of goods-in and incoming parts quality, to scheduling a team to delivery of finished goods, working autonomously and responding flexibly to the changing needs of the business. Our Manufacturing team is close knit and highly motivated, with a keen interest in the products it creates. Candidates should be similarly interested in the work involved and be able to adapt to changing priorities as we bring original and ground-breaking products to market.

The company’s close ties to the entertainment industry bring a variety of benefits and we offer a very friendly, flexible and supportive working environment.

Key Responsibilities

  • Supervise a team delivering one of Carallon’s controller product ranges
  • Attend regular Manufacturing Management, Parts and Supply, R&D and Scheduling meetings
  • Schedule a Production Team involving line managing several members
  • Work with Senior Manufacturing Engineers to ensure Documentation for Production Processes is kept accurate and up-to-date
  • Overseeing and resolving quality issues with suppliers demanding corrective action
  • Overseeing and resolving tools/process improvements with internal R&D team
  • Feedback on delivery schedule to Operations teams
  • Ensure Health and Safety, Staff Training and Equipment Maintenance is all in good order
  • Respond to Customer queries on schedule or quality
  • Plan with Director of Manufacturing, R&D and Senior Engineers for New Product Introduction

Essential Qualifications

  • Bachelor’s degree in manufacturing, engineering or business as well as a minimum of 3 years’ experience in a relevant manufacturing sector
  • At least 2 years’ experience of Line Management of a team around a production environment
  • Experience managing time effectively, prioritising conflicting tasks as appropriate, both for yourself and those you manage
  • Proficient in using ERP/MRP systems
  • Strong communication, organisational and empathic people skills
  • Operate on strategic levels whilst also being prepared to understand the practicalities of tasks involved
  • Able to act as a conduit of information, between different teams and levels of seniority, to ensure that each team-member understands their own priorities and how they connect to the company’s strategic goals
  • Be able to follow design guidelines, instructions and mechanical drawings, as well as maintain such documents for new products
  • Understanding of the implications of Compliance and relevant standards to production such as standard UL 62368-1
  • Be confident taking responsibility for the consistent quality of products manufactured
  • Demonstrate a good understanding of electronics and experience of its practical applications
  • Understand product test cycles and be able to balance workload and provide flexibility to meet changing priorities based on incoming orders
  • Excellent written communication, able to produce regular reports and updates adjusted for the a range of different audiences, as well as create and update company documentation
  • Able to represent the Director of Manufacturing from time to time at key meetings

Desirable Extras 

  • Experience of running the production of Electro-Mechanical products
  • Lean Manufacturing experience
  • Supplier Auditing experience
  • ISO 9001 experience
  • Continual Improvement process experience for example meeting 8D requirements of customers
  • Ability to communicate effectively technical and non-technical information, both in writing and verbally
  • Be able to balance multiple priorities, and demonstrate excellent time management
  • Ability to enjoy contributing to a positive culture, building positive relationships with all types of personalities and bringing the best out of a dedicated team
  • Interest in, and knowledge of, video or lighting for live entertainment
For any queries about this vacancy please email us at careers@carallon.com quoting job reference CAR/MM/MAR23. Please do not use this address to submit applications.

Job Reference CAR/FDST/Mar23

Salary 30-33,000 pro-rata

Working hours 3-5 days per week flexible

Contract Permanent

Location Chiswick, West London

About Us

Carallon is a product research and development company creating industry-leading award-winning products. Based in London, we are specialists in industrial hardware and software design for the entertainment industry; encompassing lighting control, LED video processing and motion control.


We divide our time between contracting work and developing our own products in-house for distribution to a huge international client base.

Job Summary

The Fixture Database Support Technician will work on the Fixture Database Service, which provides fixture data for some of the entertainment lighting industry's biggest names, including ETC, MA Lighting and Chroma Q. You will work under the direction of the Fixture Database Manager, liaising with clients to fulfil support requirements in a timely manner and assisting the team to maintain and develop the fixture database.

We will give you the opportunity to work independently on interesting projects that have a lasting impact on the database, and we work hard to ensure a respectful and collaborative environment in our day-to-day work.

We are interested in hearing from people who are enthusiastic about entertainment lighting and feel they would be a good fit for our friendly, supportive, and flexible team. We are committed to helping you grow, so if you don’t quite meet every criterion in the job specification but think you would be great for this role, please apply and tell us more in your covering letter.

Key Responsibilities

• Creating, updating, and testing fixture definitions for use in lighting consoles
• Correcting fixture definitions as errors are reported or as the data model is updated
• Providing support for clients, including lighting console and fixture manufacturers
• Providing QA for internal tools including, but not limited to, application testing and development of test cases

Essential Skills 

• A technical background in the entertainment industry with a bias towards lighting
• Experience using lighting controllers and fixtures
• Good analytical skills and the ability to think about data in terms of a model, and to break down complex structures into simpler components
• Able to work independently under the guidance of a manager, and as part of a team to meet deadlines

Desirable Extras

• Experience using media servers and server projectors
• Experience using common software development tools e.g., text editors, command line interfaces, version control systems, etc.
• Experience with scripting languages or common markup languages
• Experience working in technical support
• STEM qualifications - any level
• Any related events/theatre/lighting qualifications

For any queries about this vacancy please email us at careers@carallon.com quoting job reference CAR/FDST/MAR23. Please do not use this address to submit applications.

Job Reference  CAR/COO/MAR23

Salary  Competitive

Working hours Full-time​

Reporting to CEO

Contract type Permanent

Location Carallon Office, Chiswick, London W4

About Us

Carallon specialises in industrial hardware, software design and advanced manufacturing to create innovative lighting controllers and video processors. Based in west London, it develops and builds industry-leading, award-winning products for high profile installations and events including global theme parks, U2 and Ed Sheeran world tours, plus television and film applications such as The Mandalorian.

Carallon is owned by an employee ownership trust and is run by and for the benefit of its employees.

Job Summary

The COO is a board level appointment and will play an active role in implementing the company’s strategy for its purchasing, manufacturing, and facilities operations. They will be a key member of the senior executive team and will focus on executing operational objectives and long-term goals set by the CEO and the Carallon board. Carallon’s forecast is for very rapid growth in demand for the products it manufactures over the next 12-24 months and the COO will take the lead in organising and managing the scale-up in the manufacturing capacity required to meet this expected increase in demand.

An understanding and prior experience of manufacturing operations and techniques for high-quality electronics is a pre-requisite to accepting this position. The successful candidate will be required to adopt and demonstrate a clear process-based approach to project management with established methods and guidelines to guide the production and purchasing teams to achieve manufacturing targets. They will also be expected to advise on production processes with a view to the effective mentoring of the Director of Manufacturing, while coordinating relationships with suppliers, both existing and new, to meet the expected increases in procurement and operations.

Separately, the COO will need to assess existing and expected capacity constraints that may necessitate an additional manufacturing and/or logistics site with the resulting requirement to coordinate between multiple locations. The overview of building management and facilities functions is therefore an important additional element of this role.

A clear focus, effective communication and organisational skills plus exceptional systems capabilities are key requirements of this position. The COO will report directly to the CEO and will assist him in determining the future strategy and direction of the company.

Key Responsibilities

  • Management of all inventories to ensure efficient practice, with adherence to agreed stock turnover targets
  • Minimise wastage, ensure low stock obsolescence and the reduction of any excessive stock
  • Manage the head of procurement to ensure the optimum supply of all raw materials and components, with particular focus on supply constraints and long lead-times
  • Coordinate with the Director of Manufacturing to ensure works orders are scheduled and built on time
  • Oversee a review of existing manufacturing operations, alongside the Director of Manufacturing, and adopt enhanced systems and processes to meet the forecast scale-up in procurement and assembly
  • Regular engagement with key suppliers, including a close relationship with an existing CEM in Shenzhen, to ensure expected service levels, quality and values are maintained
  • Regular meetings with Pharos and Brompton representatives to manage their existing sales orders and review forecasts for future demand
  • Ensure effective systems are in place to manage the integration between the London warehouse and remote operations
  • Review all existing suppliers and assess the need for future contract manufacturers and/or explore potential closer vertical integration with assembly houses
  • Manage operations in partnership with the operations manager to ensure that the logistics function is operating at required service levels with adherence to export, customs and excise regulations
  • Manage the facilities manager to ensure the smooth operation of our building in Chiswick and coordination between planned multiple sites
  • Line-management and direction of the operations, logistics, purchasing, manufacturing, and facilities departments

Essential Qualifications

  • Prior experience in project management and techniques for maximising efficiency within a manufacturing environment
  • Significant line management experience, including leading teams to successfully meet challenging objectives
  • Strong communication, presentation, and mentoring skills
  • Excellent time management, including the ability to prioritise conflicting tasks appropriately

Desirable Extras

  • An electronics or engineering background
  • Prior experience of managing a building or facility
  • Qualification or degree in business administration
For any queries about this vacancy please email us at careers@carallon.com quoting job reference CAR/COO/MAR23. Please do not use this address to submit applications.
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No current vacancies

Job Reference BT/SZ/OCT22

Salary Competitive, depending on experience

Working hours Full-time

Contract type Fixed term / up to 3 years

Location Shenzen, China

About Us

Brompton Technology is a specialist manufacturer of video processing products for live events. Our Tessera system is the industry-leading processing solution for LED video walls, used for high-profile events ranging from the Academy Awards to tours by acts such as U2 and Ed Sheeran.Our company is close-knit and highly motivated with a keen interest in the products it creates. Candidates should be similarly interested in the work involved and able to adapt to changing priorities as we bring original and ground-breaking products to market.

Job Summary

Brompton Technology is in the process of launching a new LED calibration system and has an immediate employment opportunity for a Calibration Support Engineer to join us in our Shenzhen office.

The role involves attending customer sites to calibrate or profile panels, providing remote support and training to customers using Brompton’s calibration systems, and helping to maintain supporting documentation. The candidate must be adaptable, a team player and comfortable with working to deadlines and changing conditions. Previous experience using LED panel calibration systems is not essential as training will be provided.

Good communication skills, particularly relating to technical matters, are also required as this is a client-facing role and will often involve acting as liaison between customers and the wider Brompton team. Language skills – specifically both English and Chinese, spoken and written – are highly desirable.

 Key Responsibilities

  • Performing panel calibrations and profiling at customer locations
  • Providing on-site support to customers using Brompton calibration systems, including pre-project visits and day to day support during calibration projects
  • Providing phone and email technical support to customers, including providing pre-project support and information
  • Providing training to, and capturing feedback from, customers using Brompton calibration systems
  • Translating and maintaining supporting documents for Brompton calibration systems
  • Testing new software and providing feedback to the software development team

Essential Qualifications

  • Degree in Electronics, or equivalent 
  • Confident ability to undertake technical discussions in Mandarin 
  • Good written and verbal technical communication skills in English
  • Excellent organisational skills and time management, including the ability to prioritise conflicting tasks appropriately
  • Experience of working in a customer-facing technical role for at least two years
  • Experience of working to deadlines in pressurised situations and appropriately managing client expectations
  • A valid passport and a willingness to travel to meet the needs of the business

Desirable Extras

  • Experience working with LED panel calibration systems and processing systems for at least one year
  • Experience and technical knowledge of LED video products and their use in a live event or production environment for at least one year
  • A good understanding of electronics and video technology
  • Prior experience of working with manufacturers and an understanding of the manufacturing process
  • Experience of working as part of a worldwide organisation where colleagues may not be geographically co-located
For any queries about this vacancy please email us at careers@carallon.com quoting job reference BT/SZ/OCT22. Please do not use this address to submit applications.

Job Reference: TSS/BR/SEP22

Salary: Competitive, dependent on experience

Working hours: Full time

Contract: Permanent

Location: London, United Kingdom

About Us

Brompton Technology is a specialist manufacturer of video processing products for live events. Our Tessera system is the industry-leading processing solution for LED video walls, used for high-profile events ranging from the Academy Awards to tours by bands like U2 and Ed Sheeran and now in Virtual Productions.

Our company is close-knit and highly-motivated with a keen interest in the products it creates. You should be similarly interested in the work involved, and be able to adapt to changing priorities as we bring original and ground-breaking products to market. The company's close ties to the entertainment industry bring a variety of benefits and we offer a very friendly, flexible and supportive working environment. 

Job Summary

Brompton Technology has a great opportunity for a Technical Support Specialist. You should have confident communication skills and enjoy working with people. Strong electronic and IT-based technical skills are important, and ideally experience helping to solve problems over the telephone or in written messages. Your verbal and written communication skills will need to be excellent. Each interaction you have with a client helps to build long-term working relationships. You will need to stay calm and positive under pressure, as our customers work on the world's largest and most high-profile shows. Training on Brompton products will be provided, but a strong underlying technical understanding is necessary. Experience in a technical role within the AV industry is not essential, particularly if you have a keen amateur interest in the field of AV and video, but it would be a positive.

Key Responsibilities

  • Responding to technical support enquiries for Brompton products via phone or email
  • Managing RMA product returns, generating reports, and coordinating return shipping
  • Assisting customers with system designs and configuration for specific projects
  • Testing of new products prior to release, and providing feedback and support to the development team
  • Onsite support for major projects worldwide, including out of hours support
  • Demonstrating products to potential customers and occasionally acting in a technical sales capacity
  • Assistance with preparation, build-up and break-down at key industry events and tradeshows worldwide

Essential Skills and Qualifications

We are interested in hearing from you if you have a genuine aptitude and passion for this field of work. If you do not meet every item listed, but you can demonstrate to us why you could do particularly well in this role, please do get in touch.

  • Strong problem solving capabilities and the tenacity to work through complex challenges
  • Excellent written and verbal communication skills
  • Thrive on interacting with people and working together to find solutions
  • A basic understanding of electronics and electrical theory
  • Good IT skills and a level of comfort working with both Windows and OSX operating systems
  • The ability to prioritise appropriately when balancing multiple tasks
  • Excellent time management
  • The capacity to remain calm when working under pressure
  • A commitment to maintaining consistently high quality outcomes
  • A valid passport and a willingness to travel

Desirable Extras

  • Experience in an equivalent technical support role
  • A qualification in electronics, IT, or a related scientific field
  • Experience working or assisting in a live production environment
  • Experience working with or using video equipment, in particular LED video panels and digital content
  •  Experience of creating technical documentation (technical bulletins, how to guides etc)
  • A working knowledge of CAD or drawing applications
  • Written or verbal ability in foreign languages
  • A further or higher qualification in electronics, IT or a related scientific field 
For any queries about this vacancy please email us at careers@carallon.com quoting job reference BROM/SEP/22/TSS. Please do not use this address to submit applications.

Job reference BROM/JUL/01/ATSS

Salary      Competitive based on experience

Working hours      Full time

Contract type      Permanent

Location      272 Gunnersbury Avenue, Chiswick, London W4 5QB

About Us

Brompton Technology is a specialist manufacturer of video processing products for live events. Our Tessera system is the industry-leading processing solution for LED video walls, used for high-profile events ranging from the Academy Awards to tours by bands like U2 and Ed Sheeran and now in Virtual Productions.

Our company is close-knit and highly motivated with a keen interest in the products it creates. You should be similarly interested in the work involved and be able to adapt to changing priorities as we bring original and ground-breaking products to market. The company's close ties to the entertainment industry bring a variety of benefits and we offer a very friendly, flexible, and supportive working environment. 

Job Summary

Brompton Technology has a great opportunity for an Associate Technical Support Specialist. You should have good communication skills and enjoy working with people. Electronic and IT-based technical aptitude are important, and willingness to help solve problems over the telephone or in written messages. Your verbal and written communication skills will need to be excellent. Each interaction you have with a client helps to build long-term working relationships. You will need to stay calm and positive under pressure, as our customers work on the world's largest and most high-profile shows. Training on Brompton products will be provided, but an aptitude for technology is necessary. A keen amateur interest in the field of AV and video would be useful but is not a necessity.

Key Responsibilities

  • Assisting with RMA product returns and coordinating return shipping
  • Responding to technical support enquiries for Brompton products via phone or email
  • Assisting with Onsite support for major projects worldwide, including out of hours support
  • Assisting with testing of new products prior to release, and providing feedback and support to the development team
  • Assisting with demonstrations of products to potential customers
  • Assistance with preparation, build-up and break-down at key industry events and tradeshows worldwide


Skills and Qualifications

We are interested in hearing from you if you have a genuine aptitude and passion for this field of work. If you do not meet every item listed, but you can demonstrate to us why you could do particularly well in this role, please do get in touch.

  • Strong problem-solving capabilities and the tenacity to work through complex challenges
  • Excellent written and verbal communication skills
  • Thrive on interacting with people and working together to find solutions
  • The ability to prioritise appropriately when balancing multiple tasks
  • Excellent time management
  • A basic understanding of electronics and electrical theory
  • The capacity to remain calm when working under pressure
  • A commitment to maintaining consistently high-quality outcomes


Desirable Extras 

  • Good IT skills and a level of comfort working with both Windows and OSX operating systems
  • A qualification in electronics, IT, or a related scientific field
  • Experience working or assisting in a live production environment
  • Experience working with or using video equipment, in particular LED video panels and digital content
  • Experience of creating technical documentation (technical bulletins, how to guides etc)
  • A working knowledge of CAD or drawing applications
  • A valid passport and a willingness to travel
  • Written or verbal ability in foreign languages
  • A further or higher qualification in electronics, IT, or a related scientific field


For any queries about this vacancy please email us at careers@carallon.com quoting job reference BROM/JUL/01/ATSS. Please do not use this address to submit applications.
Job Reference BRO/TSS/SZ/MAY/22
Salary Negotiable dependent on level of experience
Working Hours Full-Time (37.5 hours/week)
Contract Permanent 
Location Brompton Technology Shenzhen Representative office, 902 Yue Mei Te Building, No.1, Gao Xin South Seventh Road, High-tech Industrial Park, Yuehai Street, Nanshan District, Shenzhen (The post holder may be required to work at other locations, at the discretion of their line manager.) 

About Us

Brompton Technology is a specialist manufacturer of video processing products for live events. Our Tessera system is the industry-leading processing solution for LED video walls, used for high-profile events ranging from the Academy Awards to tours by bands like U2 and Ed Sheeran. 

Our company is close-knit and highly-motivated with a keen interest in the products it creates. You should be similarly interested in the work involved, and be able to adapt to changing priorities as we bring original and ground-breaking products to market. The company's close ties to the entertainment industry bring a variety of benefits and we offer a very friendly, flexible and supportive working environment. 

Job Summary

Brompton Technology has a great opportunity for a Technical Support Specialist.

The role is primarily customer-facing so you should have confident communication skills and enjoy working with people. Your verbal and written communication skills will need to be excellent in Chinese Mandarin; Your English level shall at least be of working proficiency and able to understand and communicate any technical details to others.

Strong electronic and IT-based technical skills are essential, and ideally experience helping to solve problems over the telephone, via communication apps or in written messages. You will need to stay calm and positive under pressure, as our customers work on the world's largest and most high-profile shows.

The successful applicant will be part of a close-knit team in Shenzhen China, and connect closely to our team in London, getting to know Brompton products, personnel, and company culture. Going forward in the post-Covid world, periodic visits to our London headquarters are also expected, to stay current with the latest developments. Frequent travels throughout China and beyond will be a feature of this position.

The requirements of this role include visiting customer and end-user premises to provide on-site support such as resolving technical issues and leading product/feature demonstrations. This role will also coordinate with the local and the wider international support teams to handle issues such as RMAs and other daily admin duties.

Training on Brompton products will be provided, but a strong underlying technical understanding is necessary. Experience in a technical role within the audio/video industry is ideal but not essential, particularly if you have a keen amateur interest in the field of audio/video.

Key Responsibilities

  • Responding to technical support enquiries for Brompton products and features via phone, messaging apps or email
  • Managing RMA product returns, generating reports, and coordinating return shipping
  • Assisting customers with system designs and configuration for specific projects
  • Testing of new products prior to release, and providing feedback and support to the development team
  • Onsite support for major projects worldwide, including out of hours support
  • Demonstrating products and providing feature trainings to existing and potential customers, and occasionally acting in a technical sales capacity
  • Assistance with preparation, build-up and break-down at key industry events and tradeshows worldwide

Essential Skills and Qualifications

We are interested in hearing from you if you have a genuine aptitude and passion for this field of work. If you can demonstrate to us why you could do particularly well in this role, even you do not meet every item listed, please do get in touch.

  • Strong problem-solving capabilities and the tenacity to work through complex challenges
  • Excellent written and verbal communication skills in Chinese Mandarin
  • English level shall at least be of working proficiency
  • Thrive on interacting with people and working together to find solutions
  • A basic understanding of electronics and electrical theory
  • Good IT skills and a level of comfort working with both Windows and OSX systems
  • The ability to prioritise appropriately when balancing multiple tasks
  • Excellent time management
  • The capacity to remain calm when working under pressure
  • A commitment to maintaining consistently high quality outcomes
  • The flexibility to work in different locations and sometimes to different time zone hours
  • A valid passport and a willingness to travel

Desirable Extras

  • Experience in an equivalent technical support role
  • Experience working or assisting in a live production environment
  • Experience of working with video equipment, particularly LED panels and digital content
  • Experience of creating technical documentation (technical bulletins, how-to guides etc)
  • A working knowledge of CAD or drawing applications
  • Written or verbal ability in Cantonese
  • Written or verbal ability in foreign languages
  • A qualification in electronics, IT, or a related scientific field

For any queries about this vacancy please email us at careers@carallon.com quoting job reference BRO/TSS/SZ/MAY/22. Please do not use this address to submit applications.

Job Reference  BROM/SMMA/FEB23

Salary  Competitive

Working hours  Full-time (37.5 hours/week)

Contract type  Permanent

Location  Brompton Offices, Chiswick, London W4 (The post holder may be required to work at other locations, at the discretion of their line manager.) 

About Brompton Technology

Brompton Technology is the market leader in LED video processing for live events, film and television. It is at the forefront of the rapid growth in virtual production and XR using LED. Based in London, the brand is known worldwide and respected for the quality and reliability of its products and its technical support. More information can be found at www.bromptontech.com.

The Brompton team is close-knit and highly motivated with a keen interest in the products it creates. Candidates should be similarly interested in the work involved and be able to adapt to changing priorities as we bring original and ground-breaking products to market. Our close ties to the entertainment industry bring a variety of benefits and we offer a very friendly, flexible and supportive working environment.

Job Summary

The Social Media & Marketing Assistant is a new position within our Brompton Technology marketing team. The successful candidate will support the Brompton Marketing Manager’s and wider Brompton Marketing team, focusing on the brand’s rapidly expanding social channels and taking on specific social marketing projects, as well as helping with day- to-day marketing admin tasks that the brand requires as it undergoes a period of rapid growth.

The role would particularly suit someone who has completed a Digital Marketing or Social Media qualification with some in-house experience. The benefits of working on such a fast-growing and exciting brand include the opportunity for an elevated learning experience and growth within the company, potentially with some travel in the future, as well as a friendly and responsive working environment with a flexible working pattern.

Key Responsibilities

  • Assist the Brompton Marketing Managers in a diverse range of Marketing activities as and when required including:
  • Social Media:
    • Manage and grow Brompton’s social media presence in accordance with an established communications plan and social media guidelines, using a social media management platform
    • Produce a content plan for Social Media efforts in collaboration with the Marketing Managers. Write & schedule posts
    • Social listening to track, analyse and respond appropriately to comments and engagement across all social media platforms
    • Work with the senior Marketing team to produce monthly website and social media reports using Google Analytics and the relevant social channels, and any other pertinent web analytics software
    • Promote PR/blogs on all social media platforms accordingly
    • Act as a brand ambassador to promote Brompton through digital channels both internally and externally

  • Digital & Website
    • Support the creation of content for our website as required, and help maintain the website in conjunction with the Marketing Managers
    • Manage the data for targeted email campaigns and distribution of mailshots using MailChimp & NetSuite, working with the sales team if appropriate
    • Create digital paid for ad campaigns, track results and provide insight and recommendations
    • Keep up to date with current best-practice for digital marketing
    • Research new online media opportunities that may be of benefit to Brompton
  • General:
    • Work with the Marketing Managers on a variety of marketing administration tasks to keep department running smoothly, including updating project & campaign spreadsheets, maintaining filing systems (Sharepoint), keeping meeting minutes, raising Purchase Orders & managing invoices and payments, providing insight into PR coverage received etc.
  • Help research best-fit suppliers (e.g printers, photographers, merchandise) if required, and place orders with necessary Purchase Orders as appropriate
  • Help manage relationships with sales teams at publishing houses with regards to advertisement schedules, ensuring assets are sent in a timely manner and managing the ‘proof of delivery’ process

Essential Qualifications

  • Digital Marketing or Communications Graduate (2:1 or higher) or equivalent - with at least 2 years previous experience either in-house or with a marketing agency preferably in the B2B sector
  • Experience in social listening and managing corporate social media accounts
  • Highly competent with WordPress and Social Media Management Tools
  • Good experience of Microsoft office and the Adobe Suite, in particular InDesign
  • Solid knowledge of web analytics tools e.g., Google Analytics 
  • Highly competent in MailChimp/email marketing
  • Strong communication skills in both verbal and written English, preferably a confident writer
  • Strong listening and presentation skills
  • Good organisational skills, attention to detail and ability to work to deadlines
  • Analytical mindset and critical thinking

Desirable Extras 

  • Knowledge or experience of LED video, or live event production or a related industry
  • Working knowledge of HTML
  • Experience in setting up and optimising PPC campaigns on all major search engines

For any queries about this vacancy please email us at careers@carallon.com quoting job reference BROM/SMMA/FEB23. Please do not use this address to submit applications.

Carallon Limited
272 Gunnersbury Avenue,

London W4 5QB
United Kingdom

+44 (0)20 7471 9400

info@carallon.com  |  careers@carallon.com

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