Careers at Carallon

Working here

We're proud of Carallon's history: a team of passionate engineers who worked hard together to create genuinely innovative, exciting tech. We're dedicated to keeping Carallon infused with that spirit of cooperation and learning as we continue to create products that surprise, excite and lead our industries.

Some benefits of working here include:

  • Creating industry-first technologies that are globally renowned and respected
  • Being part of an Employee Ownership Trust that works for the benefit of the employees
  • An Employee Council with representatives from every department
  • Flexible working hours
  • Annual bonus scheme
  • On the job training
  • Free, confidential Employee Assistance Programme operated by Health Assured

Our ethos

Everyone's an engineer

At Carallon, all the managers are also engineers and software developers. This is true all the way up to the Managing Director. The company was founded by and is still led by engineers. This fosters a supportive work environment where like-minded people can easily collaborate to solve problems.

Dynamic projects

Carallon develops for lots of different products simultaneously, so we're confident you'll never get bored. You’ll be challenged with creating completely new solutions as well as troubleshooting or optimising existing products. Sometimes you'll be creating ground-breaking new products that will go on to impact an entire industry.

Flexible hours

Maybe you’re a night owl who likes to code in the evenings, or maybe you’re at your brightest when tinkering with tech over your morning coffee. Whatever kind of person you are, Carallon offers flexibility in working hours; as long as you get the job done, you can adjust your hours to suit you.

Friendly work environment

We are big believers in strong teamwork and communication, and are proud to foster a friendly, open, collaborative work environment. We celebrate diversity, and encourage a healthy work/life balance. We also know the best way to learn is by doing, so we offer on-the-job training to enable you to build a rewarding, lasting career with us.

Current vacancies

We always want to hear from talented people with a passion for what we do, whether you're a new graduate or a programmer with years of experience.

Even if you don't see a position listed below, you're welcome to send your CV and a speculative cover letter to careers@carallon.com.

If you have any questions, please e-mail our Director of Human Resources Sarah Darby for a graduate job description and details of how to apply.

Also shown below are vacancies at our sister companies, when they have them.

Job Title Management Accountant

Job Reference CAR/AMA/NOV22

Salary Negotiable, depending on level of experience

Working Hours Full-time (37.5 hours per week)

Reporting Director of Finance

Contract Type Permanent

Location London Office - 272 Gunnersbury Avenue, W4 5QB

Contact careers@carallon.com

About Us

Carallon is a research and development company which creates industry-leading, award-winning products. Based in London, it specialises in industrial hardware and software design for the entertainment industry; encompassing lighting control, LED video processing, and motion control. Carallon is responsible for the development and manufacture of lighting and video processors and devices for established companies in the entertainment, film and broadcast industries. These include Pharos Architectural Controls and Brompton Technology.

Its products are used all over the world for high profile installations and events including the London Eye, Academy Awards, and recent U2, Roger Waters and Ed Sheeran world tours.

Job Summary

The Management Accountant will support the Director of Finance in the preparation of monthly, quarterly and annual financial accounts with supporting schedules and regular reconciliation of individual statements, VAT returns, working capital management, annual audits and ad-hoc requests from CEO. They will support the operations, manufacturing, marketing and sales teams by providing up to date information on financial activity, and also provide financial support to other companies within the Carallon group where required.

Effective communication and organisational skills are a key requirement of this position and there needs to be a willingness to assist in additional day to day operational tasks.


Key Responsibilities

  • Record financial transactions for the business
  • Manage Intercompany transactions.
  • Help with working capital management specially cash and inventory
  • Run weekly inventory management and purchase order reports and further analysis of consignment stock held in London and Shenzhen
  • Monthly preparation of supporting schedules for all balance sheet items, including accruals and prepayments
  • Regular bank reconciliations for pound, dollar and euro accounts for all companies
  • Prepare regular intercompany transactions between the companies for royalties, expense items and manufactured products
  • Regular reconciliations of intercompany accounts
  • Analysis of inventory reports to monitor both accuracy against actual stock and that information on internal ERP system (NetSuite) is up to date
  • Monitor component cost prices on the system to adhere to internal cost pricing model
  • Update and analysis of monthly sales of manufactured products
  • Assist with annual audits and manage annual stock check
  • VAT reports with supporting documents and reconciliation
  • Monthly meetings with various department heads to discuss and review actual and forecast spend
  • Reconcile sales orders and shipments from logistics warehouse in Hong Kong
  • Monthly supporting schedules for marketing, R&D and travel and entertainment expenses
  • Regular reconciliation of company credit cards
  • Keep up to date fixed asset registers, including for third-party demo and hire stock
  • Update financial information for internal R&D and marketing projects so that these can be evaluated against budget
  • Provide ad-hoc training to financial and non-financial team members
  • Manage and support accounts assistant
Ideal Qualifications

  • part-qualified, studying towards an appropriate accountancy qualification
  • Some experience and knowledge of management accounts preparation
  • Highly proficient in Excel
  • Experience of accounting and ERP systems
  • Strong communication and presentation skills in both verbal and written English
  • Excellent time management, including the ability to prioritise conflicting tasks appropriately
  • Ability to work independently under the guidance of senior colleagues

Desirable Extras

  • Prior experience with Oracle NetSuite
  • Prior experience of accounting within a manufacturing environment
For any queries about this vacancy please email us at careers@carallon.com quoting job reference CAR/AMA/NOV22. Please do not use this address to submit applications.
 Job ReferenceCAR/SSD/AUG21 
 Salary​Dependent on experience
 Working hours Full-time
 Contract type​Permanent
 Location​West London W4 5QB

About Us

Carallon is a product research and development company creating industry-leading award-winning products. Based in London, we specialise in industrial hardware and software design for the entertainment industry; encompassing lighting control, LED video processing and motion control. Many of our hardware products have their own integrated user interfaces, while others have accompanying configuration software that runs on desktop or mobile, and we also develop standalone software products.

Projects our team designs and manufactures for include:

  • The Pharos Architectural Control range of lighting control products used in theme parks and architectural installations worldwide
  • The Martin Professional P3 LED Video Wall processors
  • The industry-leading Brompton Technology control and processing solution for video walls used in concerts, award shows and television.

 We divide our time between contracting work and developing our own products in-house for distribution to a huge international client base.

Job Summary


The Senior Software Developer position is within our development team, which works concurrently on a variety of exciting, cutting-edge projects. As the team is growing rapidly we are seeking to increase our capability to develop robust software solutions for the entertainment industry. The Senior Software Developer would work closely with our existing software team to design, develop and integrate application-level solutions to technical challenges within our suite of products. 

We offer a very friendly, flexible and supportive working environment. Our development team is close-knit and highly motivated with a keen interest in the products it creates. A successful candidate should be similarly minded to work in the driven, focused environment required to bring original and ground-breaking products to market. It is a unique opportunity to develop engineering solutions that will be used to create spectacular events ranging from televised award-shows such as the Oscars, to corporate events for the world's leading brands, to the biggest rock-and-roll tours. 

Key Responsibilities

  • Design and implement software solutions for our suite of products
  • Help produce technical product specifications given client/market requirements 
  • Take responsibility for specific product features and provide regular development updates
  • Perform code reviews and help more junior software developers working as part of a team

Essential Qualifications

  • Genuine interest in software design and technical challenges
  • 2:1 or higher degree in a related subject from a Russell Group university or equivalent
  • At least 3 years of experience working as software engineer using C++
  • Excellent knowledge of C and C++
  • Familiarity with development using the Qt toolkit
  • Attention to detail
  • Ability to discuss prior design work and explain the design processes involved and justify decisions made
  • Ability to communicate ideas and concepts effectively in spoken and written English within a technical environment
  • Evidence of the ability to work as part of a team, sharing skills, experience and interests with colleagues 

Desirable Extras 

  • Excellent time management, including the ability to prioritise conflicting tasks appropriately
  • Knowledge of Git and Gerrit version control and code review tools
  • Experience working with video or lighting for live entertainment
  • Experience with any of the following: Python, Jenkins build system, Linux
For any queries about this vacancy please email us at careers@carallon.com quoting job reference CAR/SSD/AUG21. Please do not use this address to submit applications.

Job reference CAR/MT/SEP21

Salary Competitive based on experience

Working hours Full time

Contract type Full-time permanent

Location 272 Gunnersbury Avenue, Chiswick, London W4 5QB

About Us

Carallon is a product research and development company creating industry-leading award-winning products. Based in London, we are specialists in industrial hardware and software design for the entertainment industry; encompassing lighting control, LED video processing and motion control.

Our products are used all over the world for high profile installations and events; the London Eye, the Academy Awards, the U2 world tour, and Madame Tussauds to name a few. 

Projects our team develops and manufactures for include:

  • The Pharos Architectural Control range of lighting control products used in theme parks and architectural installations worldwide
  • The Martin Professional P3 LED Video Wall processors
  • The industry-leading Brompton Technology control and processing solution for video walls used in concerts, award shows and television.

We divide our time between contracting work and developing our own products in-house for distribution to a huge international client base.

Job Summary

The successful candidate will be responsible for the manufacture of Carallon products, involving mechanical assembly, testing and quality control. This position is ideally suited to those with prior experience of electronic product or computer assembly, testing and manufacturing, although product-specific assembly training will be provided.

Candidates should be able to manage their own workload and time. The successful candidate will have individual responsibility for their work from production to despatch, working autonomously and responding flexibly to the changing needs of the business. Our manufacturing team is close knit and highly motivated with a keen interest in the products it creates. Candidates should be similarly interested in the work involved and be able to adapt to changing priorities as we bring original and ground-breaking products to market.

The company’s close ties to the entertainment industry bring a variety of benefits and we offer a very friendly, flexible and supportive working environment.

Key Responsibilities

  • Assembly and Test of Carallon Products
  • Carry out Sub-Assembly preparation tasks of Carallon products from soldering components to supporting circuit boards, to building a run of mechanical sub-assemblies
  • Carry out Functional and Integration Tests on Carallon products and prepare them for extended ‘Soak’ tests
  • Final Inspection, Finishing and Boxing Products to go into Finished Goods
  • Assist with Signing in Goods-In when parts received by the department
  • Maintain high attention to detail in ensuring products manufactured are of consistent high quality
  • Work closely with the manufacturing team to ensure smooth supply and delivery of products to deadlines
  • Take responsibility for ensuring the working environment is well-organised, well-equipped and does not create hazards or risks to health and safety

Essential Qualifications

  • Experience working in an electronics, manufacturing technician or assembly role, working independently
  • Electronics qualifications including practical certifications
  • Experience managing one’s own time effectively, prioritising conflicting tasks as appropriate
  • Ability to work independently, taking individual responsibility for work
  • Be confident carrying out the assembly, production and testing of electronics to a high standard
  • Demonstrate a high level of manual dexterity, working with multiple components and appropriate tools such as soldering irons
  • Demonstrate a methodical, accurate and organised approach when manufacturing
  • Be able to follow design guidelines and instructions, as well as maintain such documents for new products
  • Be confident taking responsibility for the consistent quality of products they manufacture
  • Demonstrate a good understanding of electronics and experience of its practical applications
  • Understand product test cycles and be able to balance workload and provide flexibility to meet changing priorities based on incoming orders

Desirable Extras 

  • Ability to manage the workload, quality of production and personal development of another person
  • Ability to communicate effectively technical and non-technical information, both in writing and verbally
  • Interest in, and knowledge of, video or lighting for live entertainment
  • Be able to balance multiple tasks, and demonstrate excellent time management
  • Be able to advise on manufacturing skills and techniques and, when required, manage the workload within a team
  • Remain calm when working under pressure, and maintain consistently high-quality outputs

For any queries about this vacancy please email us at careers@carallon.com quoting job reference CAR/MT/SEP2021. Please do not use this address to submit applications.


Reference CAR/SHD/NOV22

Salary £45,000 - £60,000

Working Hours Full-time (37.5 hours)

Working Arrangement Hybrid (3+ days per week in the office)

Contract Type Permanent

Location Gunnersbury - W4 5QB

About Us

Carallon is a product research and development company creating industry-leading award-winning products. Based in London, we specialise in industrial hardware and software design for the entertainment industry; encompassing lighting control, LED video processing and motion control. The products we design are used to make feature films, large-scale concerts and spectacular events, and to control the lighting of theme parks and landmark architecture around the world.

Job Summary

The senior hardware developer position is within our development team, which works concurrently on a variety of exciting, cutting-edge projects. We use some of the largest and most advanced FPGAs available, supported by high bandwidth DDR memory, multi-gigabit serial interfaces and PCBs of up to 18 layers. We build products for professional use with an expectation of reliability and robustness. To accomplish this, we continuously invest in tools for every stage of the process, including design, simulation, test and manufacturing. We’re seeking a hands-on engineer with a willingness and enthusiasm to experiment and tackle problems, and we value initiative, imagination and technical creativity.

We offer a very friendly, flexible and supportive working environment. Our development team is close-knit and highly motivated with a keen interest in the products it creates. A successful candidate should be similarly minded to work in the driven, focused environment required to bring original and ground-breaking products to market.

Key Responsibilities

  • Development of electronics products from concept through to schematic design and PCB layout
  • Working with external manufacturers to build prototypes and design production processes, and guiding products through regulatory compliance
  • Working closely with embedded firmware and FPGA developers in both design and debugging
  • Investigating reported issues from manufacturing or technical support to determine cause and advise on possible resolutions for both existing and future products

Essential Qualifications

  • Genuine interest in electronics specifically, and engineering in general
  • 3 years professional experience of electronics engineering, including schematic design, and PCB layout, contributing to products which have shipped
  • A comprehensive understanding of microcontrollers
  • Practical skills in assembling, testing and modifying electronics
  • Analytical skills, including the ability to understand and reason about complex information
  • Ability to apply existing knowledge to unfamiliar problems, suggest possible design solutions, and critique relative merits of different designs
  • Evidence of the ability to lead a project, sharing skills, experience and interests with colleagues
  • Strong communication skills in both verbal and written English
  • Electronics Engineering undergraduate degree, 2:1 or above, or relevant professional experience

Desirable Extras

Experience of any of the following:

  • High-speed digital design and measurement techniques
  • Signal integrity simulation
  • DDR Memory system design
  • FPGA based systems
  • EMC compliance techniques
  • High layer-count PCB design (>8 layers)
  • XJTAG boundary scan test system
  • OrCAD Cadence or Zuken Cadstar PCB design software
  • Client management and client-facing roles
  • Interest in audio, video or lighting for live entertainment
  • Excellent time management, including the ability to prioritise conflicting tasks appropriately
    For any queries about this vacancy please email us at careers@carallon.com quoting job reference SHD/11/21. Please do not use this address to submit applications.
    Pharos logo

    Pharos is staffed by talented individuals from a diverse range of backgrounds. We offer a rewarding, flexible, supportive working environment, as well as on-site training to develop your skills.

    Our current vacancies are listed below, but you are also welcome to make a speculative application by sending your CV to: careers@pharoscontrols.com

    No current vacancies
    Brompton logo

    Brompton seeks to recruit the most talented individuals to contribute to our continued growth. We offer a rewarding work environment at the cutting edge of video technology.

    Our current vacancies are available below, but you are also welcome to make a speculative application by sending your CV to: info@bromptontech.com

    Job Reference BT/SZ/OCT22

    Salary Competitive, depending on experience

    Working hours Full-time

    Contract type Fixed term / up to 3 years

    Location Shenzen, China

    About Us

    Brompton Technology is a specialist manufacturer of video processing products for live events. Our Tessera system is the industry-leading processing solution for LED video walls, used for high-profile events ranging from the Academy Awards to tours by acts such as U2 and Ed Sheeran.Our company is close-knit and highly motivated with a keen interest in the products it creates. Candidates should be similarly interested in the work involved and able to adapt to changing priorities as we bring original and ground-breaking products to market.

    Job Summary

    Brompton Technology is in the process of launching a new LED calibration system and has an immediate employment opportunity for a Calibration Support Engineer to join us in our Shenzhen office.

    The role involves attending customer sites to calibrate or profile panels, providing remote support and training to customers using Brompton’s calibration systems, and helping to maintain supporting documentation. The candidate must be adaptable, a team player and comfortable with working to deadlines and changing conditions. Previous experience using LED panel calibration systems is not essential as training will be provided.

    Good communication skills, particularly relating to technical matters, are also required as this is a client-facing role and will often involve acting as liaison between customers and the wider Brompton team. Language skills – specifically both English and Chinese, spoken and written – are highly desirable.

     Key Responsibilities

    • Performing panel calibrations and profiling at customer locations
    • Providing on-site support to customers using Brompton calibration systems, including pre-project visits and day to day support during calibration projects
    • Providing phone and email technical support to customers, including providing pre-project support and information
    • Providing training to, and capturing feedback from, customers using Brompton calibration systems
    • Translating and maintaining supporting documents for Brompton calibration systems
    • Testing new software and providing feedback to the software development team

    Essential Qualifications

    • Degree in Electronics, or equivalent 
    • Confident ability to undertake technical discussions in Mandarin 
    • Good written and verbal technical communication skills in English
    • Excellent organisational skills and time management, including the ability to prioritise conflicting tasks appropriately
    • Experience of working in a customer-facing technical role for at least two years
    • Experience of working to deadlines in pressurised situations and appropriately managing client expectations
    • A valid passport and a willingness to travel to meet the needs of the business

    Desirable Extras

    • Experience working with LED panel calibration systems and processing systems for at least one year
    • Experience and technical knowledge of LED video products and their use in a live event or production environment for at least one year
    • A good understanding of electronics and video technology
    • Prior experience of working with manufacturers and an understanding of the manufacturing process
    • Experience of working as part of a worldwide organisation where colleagues may not be geographically co-located
    For any queries about this vacancy please email us at careers@carallon.com quoting job reference BT/SZ/OCT22. Please do not use this address to submit applications.

    Job Reference: TSS/BR/SEP22

    Salary: Competitive, dependent on experience

    Working hours: Full time

    Contract: Permanent

    Location: London, United Kingdom

    About Us

    Brompton Technology is a specialist manufacturer of video processing products for live events. Our Tessera system is the industry-leading processing solution for LED video walls, used for high-profile events ranging from the Academy Awards to tours by bands like U2 and Ed Sheeran and now in Virtual Productions.

    Our company is close-knit and highly-motivated with a keen interest in the products it creates. You should be similarly interested in the work involved, and be able to adapt to changing priorities as we bring original and ground-breaking products to market. The company's close ties to the entertainment industry bring a variety of benefits and we offer a very friendly, flexible and supportive working environment. 

    Job Summary

    Brompton Technology has a great opportunity for a Technical Support Specialist. You should have confident communication skills and enjoy working with people. Strong electronic and IT-based technical skills are important, and ideally experience helping to solve problems over the telephone or in written messages. Your verbal and written communication skills will need to be excellent. Each interaction you have with a client helps to build long-term working relationships. You will need to stay calm and positive under pressure, as our customers work on the world's largest and most high-profile shows. Training on Brompton products will be provided, but a strong underlying technical understanding is necessary. Experience in a technical role within the AV industry is not essential, particularly if you have a keen amateur interest in the field of AV and video, but it would be a positive.

    Key Responsibilities

    • Responding to technical support enquiries for Brompton products via phone or email
    • Managing RMA product returns, generating reports, and coordinating return shipping
    • Assisting customers with system designs and configuration for specific projects
    • Testing of new products prior to release, and providing feedback and support to the development team
    • Onsite support for major projects worldwide, including out of hours support
    • Demonstrating products to potential customers and occasionally acting in a technical sales capacity
    • Assistance with preparation, build-up and break-down at key industry events and tradeshows worldwide

    Essential Skills and Qualifications

    We are interested in hearing from you if you have a genuine aptitude and passion for this field of work. If you do not meet every item listed, but you can demonstrate to us why you could do particularly well in this role, please do get in touch.

    • Strong problem solving capabilities and the tenacity to work through complex challenges
    • Excellent written and verbal communication skills
    • Thrive on interacting with people and working together to find solutions
    • A basic understanding of electronics and electrical theory
    • Good IT skills and a level of comfort working with both Windows and OSX operating systems
    • The ability to prioritise appropriately when balancing multiple tasks
    • Excellent time management
    • The capacity to remain calm when working under pressure
    • A commitment to maintaining consistently high quality outcomes
    • A valid passport and a willingness to travel

    Desirable Extras

    • Experience in an equivalent technical support role
    • A qualification in electronics, IT, or a related scientific field
    • Experience working or assisting in a live production environment
    • Experience working with or using video equipment, in particular LED video panels and digital content
    •  Experience of creating technical documentation (technical bulletins, how to guides etc)
    • A working knowledge of CAD or drawing applications
    • Written or verbal ability in foreign languages
    • A further or higher qualification in electronics, IT or a related scientific field 
    For any queries about this vacancy please email us at careers@carallon.com quoting job reference BROM/SEP/22/TSS. Please do not use this address to submit applications.

    Job reference BROM/JUL/01/ATSS

    Salary      competitive based on experience

    Working hours      Full time

    Contract type      Permanent

    Location      272 Gunnersbury Avenue, Chiswick, London W4 5QB

    About Us

    Brompton Technology is a specialist manufacturer of video processing products for live events. Our Tessera system is the industry-leading processing solution for LED video walls, used for high-profile events ranging from the Academy Awards to tours by bands like U2 and Ed Sheeran and now in Virtual Productions.

    Our company is close-knit and highly motivated with a keen interest in the products it creates. You should be similarly interested in the work involved and be able to adapt to changing priorities as we bring original and ground-breaking products to market. The company's close ties to the entertainment industry bring a variety of benefits and we offer a very friendly, flexible, and supportive working environment. 

    Job Summary

    Brompton Technology has a great opportunity for a Associate Technical Support Specialist. You should have good communication skills and enjoy working with people. Electronic and IT-based technical aptitude are important, and willingness to help solve problems over the telephone or in written messages. Your verbal and written communication skills will need to be excellent. Each interaction you have with a client helps to build long-term working relationships. You will need to stay calm and positive under pressure, as our customers work on the world's largest and most high-profile shows. Training on Brompton products will be provided, but an aptitude for technology is necessary. A keen amateur interest in the field of AV and video would be useful but is not a necessity.

    Key Responsibilities

    • Assisting with RMA product returns and coordinating return shipping
    • Responding to technical support enquiries for Brompton products via phone or email
    • Assisting with Onsite support for major projects worldwide, including out of hours support
    • Assisting with testing of new products prior to release, and providing feedback and support to the development team
    • Assisting with demonstrations of products to potential customers
    • Assistance with preparation, build-up and break-down at key industry events and tradeshows worldwide


    Skills and Qualifications

    We are interested in hearing from you if you have a genuine aptitude and passion for this field of work. If you do not meet every item listed, but you can demonstrate to us why you could do particularly well in this role, please do get in touch.

    • Strong problem-solving capabilities and the tenacity to work through complex challenges
    • Excellent written and verbal communication skills
    • Thrive on interacting with people and working together to find solutions
    • The ability to prioritise appropriately when balancing multiple tasks
    • Excellent time management
    • A basic understanding of electronics and electrical theory
    • The capacity to remain calm when working under pressure
    • A commitment to maintaining consistently high-quality outcomes


    Desirable Extras 

    • Good IT skills and a level of comfort working with both Windows and OSX operating systems
    • A qualification in electronics, IT, or a related scientific field
    • Experience working or assisting in a live production environment
    • Experience working with or using video equipment, in particular LED video panels and digital content
    • Experience of creating technical documentation (technical bulletins, how to guides etc)
    • A working knowledge of CAD or drawing applications
    • A valid passport and a willingness to travel
    • Written or verbal ability in foreign languages
    • A further or higher qualification in electronics, IT, or a related scientific field


    For any queries about this vacancy please email us at careers@carallon.com quoting job reference BROM/JUL/01/ATSS. Please do not use this address to submit applications.
    Job Reference BRO/TSS/SZ/MAY/22
    Salary Negotiable dependent on level of experience
    Working Hours Full-Time (37.5 hours/week)
    Contract Permanent 
    Location Brompton Technology Shenzhen Representative office, 902 Yue Mei Te Building, No.1, Gao Xin South Seventh Road, High-tech Industrial Park, Yuehai Street, Nanshan District, Shenzhen (The post holder may be required to work at other locations, at the discretion of their line manager.) 

    About Us

    Brompton Technology is a specialist manufacturer of video processing products for live events. Our Tessera system is the industry-leading processing solution for LED video walls, used for high-profile events ranging from the Academy Awards to tours by bands like U2 and Ed Sheeran. 

    Our company is close-knit and highly-motivated with a keen interest in the products it creates. You should be similarly interested in the work involved, and be able to adapt to changing priorities as we bring original and ground-breaking products to market. The company's close ties to the entertainment industry bring a variety of benefits and we offer a very friendly, flexible and supportive working environment. 

    Job Summary

    Brompton Technology has a great opportunity for a Technical Support Specialist.

    The role is primarily customer-facing so you should have confident communication skills and enjoy working with people. Your verbal and written communication skills will need to be excellent in Chinese Mandarin; Your English level shall at least be of working proficiency and able to understand and communicate any technical details to others.

    Strong electronic and IT-based technical skills are essential, and ideally experience helping to solve problems over the telephone, via communication apps or in written messages. You will need to stay calm and positive under pressure, as our customers work on the world's largest and most high-profile shows.

    The successful applicant will be part of a close-knit team in Shenzhen China, and connect closely to our team in London, getting to know Brompton products, personnel, and company culture. Going forward in the post-Covid world, periodic visits to our London headquarters are also expected, to stay current with the latest developments. Frequent travels throughout China and beyond will be a feature of this position.

    The requirements of this role include visiting customer and end-user premises to provide on-site support such as resolving technical issues and leading product/feature demonstrations. This role will also coordinate with the local and the wider international support teams to handle issues such as RMAs and other daily admin duties.

    Training on Brompton products will be provided, but a strong underlying technical understanding is necessary. Experience in a technical role within the audio/video industry is ideal but not essential, particularly if you have a keen amateur interest in the field of audio/video.

    Key Responsibilities

    • Responding to technical support enquiries for Brompton products and features via phone, messaging apps or email
    • Managing RMA product returns, generating reports, and coordinating return shipping
    • Assisting customers with system designs and configuration for specific projects
    • Testing of new products prior to release, and providing feedback and support to the development team
    • Onsite support for major projects worldwide, including out of hours support
    • Demonstrating products and providing feature trainings to existing and potential customers, and occasionally acting in a technical sales capacity
    • Assistance with preparation, build-up and break-down at key industry events and tradeshows worldwide

    Essential Skills and Qualifications

    We are interested in hearing from you if you have a genuine aptitude and passion for this field of work. If you can demonstrate to us why you could do particularly well in this role, even you do not meet every item listed, please do get in touch.

    • Strong problem-solving capabilities and the tenacity to work through complex challenges
    • Excellent written and verbal communication skills in Chinese Mandarin
    • English level shall at least be of working proficiency
    • Thrive on interacting with people and working together to find solutions
    • A basic understanding of electronics and electrical theory
    • Good IT skills and a level of comfort working with both Windows and OSX systems
    • The ability to prioritise appropriately when balancing multiple tasks
    • Excellent time management
    • The capacity to remain calm when working under pressure
    • A commitment to maintaining consistently high quality outcomes
    • The flexibility to work in different locations and sometimes to different time zone hours
    • A valid passport and a willingness to travel

    Desirable Extras

    • Experience in an equivalent technical support role
    • Experience working or assisting in a live production environment
    • Experience of working with video equipment, particularly LED panels and digital content
    • Experience of creating technical documentation (technical bulletins, how-to guides etc)
    • A working knowledge of CAD or drawing applications
    • Written or verbal ability in Cantonese
    • Written or verbal ability in foreign languages
    • A qualification in electronics, IT, or a related scientific field

    For any queries about this vacancy please email us at careers@carallon.com quoting job reference BRO/TSS/SZ/MAY/22. Please do not use this address to submit applications.
    SixEye logo

    SixEye has built a team of experienced web development engineers to bring state-of-the-art remote management technologies to professional integrated control systems.

    We offer a flexible working environment within a team that is entirely remote, distributed across several countries. We're always interested to hear from talented individuals who have an interest in working with us. Please feel free to send us your CV.

    No current vacancies

    Carallon Limited
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    United Kingdom

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