Job Reference: TSS/BR/SEP22

Salary: Competitive, dependent on experience

Working hours: Full time

Contract: Permanent

Location: London, United Kingdom

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About Us

Brompton Technology is a specialist manufacturer of video processing products for live events. Our Tessera system is the industry-leading processing solution for LED video walls, used for high-profile events ranging from the Academy Awards to tours by bands like U2 and Ed Sheeran and now in Virtual Productions.

Our company is close-knit and highly-motivated with a keen interest in the products it creates. You should be similarly interested in the work involved, and be able to adapt to changing priorities as we bring original and ground-breaking products to market. The company's close ties to the entertainment industry bring a variety of benefits and we offer a very friendly, flexible and supportive working environment. 

Job Summary

Brompton Technology has a great opportunity for a Technical Support Specialist. You should have confident communication skills and enjoy working with people. Strong electronic and IT-based technical skills are important, and ideally experience helping to solve problems over the telephone or in written messages. Your verbal and written communication skills will need to be excellent. Each interaction you have with a client helps to build long-term working relationships. You will need to stay calm and positive under pressure, as our customers work on the world's largest and most high-profile shows. Training on Brompton products will be provided, but a strong underlying technical understanding is necessary. Experience in a technical role within the AV industry is not essential, particularly if you have a keen amateur interest in the field of AV and video, but it would be a positive.

Key Responsibilities

• Responding to technical support enquiries for Brompton products via phone or email
• Managing RMA product returns, generating reports, and coordinating return shipping
• Assisting customers with system designs and configuration for specific projects
• Testing of new products prior to release, and providing feedback and support to the development team
• Onsite support for major projects worldwide, including out of hours support
• Demonstrating products to potential customers and occasionally acting in a technical sales capacity
• Assistance with preparation, build-up and break-down at key industry events and tradeshows worldwide

Essential Skills and Qualifications

We are interested in hearing from you if you have a genuine aptitude and passion for this field of work. If you do not meet every item listed, but you can demonstrate to us why you could do particularly well in this role, please do get in touch.

• Strong problem solving capabilities and the tenacity to work through complex challenges
• Excellent written and verbal communication skills
• Thrive on interacting with people and working together to find solutions
• A basic understanding of electronics and electrical theory
• Good IT skills and a level of comfort working with both Windows and OSX operating systems
• The ability to prioritise appropriately when balancing multiple tasks
• Excellent time management
• The capacity to remain calm when working under pressure
• A commitment to maintaining consistently high quality outcomes
• A valid passport and a willingness to travel

Desirable Extras

• Experience in an equivalent technical support role
• A qualification in electronics, IT, or a related scientific field
• Experience working or assisting in a live production environment
• Experience working with or using video equipment, in particular LED video panels and digital content
•  Experience of creating technical documentation (technical bulletins, how to guides etc)
• A working knowledge of CAD or drawing applications
• Written or verbal ability in foreign languages
• A further or higher qualification in electronics, IT or a related scientific field 

Job reference BROM/JUL/01/ATSS

Salary      competitive based on experience

Working hours      Full time

Contract type      Permanent

Location      272 Gunnersbury Avenue, Chiswick, London W4 5QB

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About Us

Brompton Technology is a specialist manufacturer of video processing products for live events. Our Tessera system is the industry-leading processing solution for LED video walls, used for high-profile events ranging from the Academy Awards to tours by bands like U2 and Ed Sheeran and now in Virtual Productions.

Our company is close-knit and highly motivated with a keen interest in the products it creates. You should be similarly interested in the work involved and be able to adapt to changing priorities as we bring original and ground-breaking products to market. The company's close ties to the entertainment industry bring a variety of benefits and we offer a very friendly, flexible, and supportive working environment. 

Job Summary

Brompton Technology has a great opportunity for a Associate Technical Support Specialist. You should have good communication skills and enjoy working with people. Electronic and IT-based technical aptitude are important, and willingness to help solve problems over the telephone or in written messages. Your verbal and written communication skills will need to be excellent. Each interaction you have with a client helps to build long-term working relationships. You will need to stay calm and positive under pressure, as our customers work on the world's largest and most high-profile shows. Training on Brompton products will be provided, but an aptitude for technology is necessary. A keen amateur interest in the field of AV and video would be useful but is not a necessity.

Key Responsibilities

• Assisting with RMA product returns and coordinating return shipping
• Responding to technical support enquiries for Brompton products via phone or email
• Assisting with Onsite support for major projects worldwide, including out of hours support
• Assisting with testing of new products prior to release, and providing feedback and support to the development team
• Assisting with demonstrations of products to potential customers
• Assistance with preparation, build-up and break-down at key industry events and tradeshows worldwide

Skills and Qualifications

We are interested in hearing from you if you have a genuine aptitude and passion for this field of work. If you do not meet every item listed, but you can demonstrate to us why you could do particularly well in this role, please do get in touch.

• Strong problem-solving capabilities and the tenacity to work through complex challenges
• Excellent written and verbal communication skills
• Thrive on interacting with people and working together to find solutions
• The ability to prioritise appropriately when balancing multiple tasks
• Excellent time management
• A basic understanding of electronics and electrical theory
• The capacity to remain calm when working under pressure
• A commitment to maintaining consistently high-quality outcomes

Desirable Extras 

• Good IT skills and a level of comfort working with both Windows and OSX operating systems
• A qualification in electronics, IT, or a related scientific field
• Experience working or assisting in a live production environment
• Experience working with or using video equipment, in particular LED video panels and digital content
• Experience of creating technical documentation (technical bulletins, how to guides etc)
• A working knowledge of CAD or drawing applications
• A valid passport and a willingness to travel
• Written or verbal ability in foreign languages
• A further or higher qualification in electronics, IT, or a related scientific field

About Us

Brompton Technology is a specialist manufacturer of video processing products for live events. Our Tessera system is the industry-leading processing solution for LED video walls, used for high-profile events ranging from the Academy Awards to tours by bands like U2 and Ed Sheeran.

Our company is close-knit and highly motivated with a keen interest in the products it creates. Candidates should be similarly interested in the work involved and be able to adapt to changing priorities as we bring original and ground-breaking products to market. The company's close ties to the entertainment industry bring a variety of benefits and we offer a very friendly, flexible and supportive working environment. 

Job Summary

Brompton Technology has an immediate employment opportunity for a Field Applications Engineer.

This role will involve working closely with Brompton customers, particularly in the Taipei province in Taiwan. The post-holder will need to spend a number of weeks receiving training at our headquarters in London.

Experience of electronics engineering is essential and the applicant should be comfortable interpreting schematics and datasheets. Training on Brompton products and technologies will be provided, in Taipei as well as London, but a keen interest in the field would be an advantage. Good communication skills, particularly relating to technical matters, are also required as this is a client-facing role and will often involve acting as liaison between customers and the Brompton UK FAE team. Excellent written and verbal language skills are highly desirable, with specific skills required in both English and Chinese.

The Senior Field Applications Engineer will report to the General Manager for Asia, and work closely with the other members of our FAE team. 

Key Responsibilities

• Assisting customers with LED panel designs using Brompton Tessera controller cards
• Onsite support at customer factories for Factory Acceptance Tests (FATs) and colour calibration
• Acting in a technical sales capacity to provide product information to potential customers
• Managing Brompton’s relationship with key manufacturers within the Tessera programme
• Helping to resolve supply chain and logistics issues in China and Asia Pacific when required

Essential Qualifications

• Degree in electronics engineering – or equivalent
• Ability to fault-find and debug electronics
• Ability to undertake technical discussions, verbally and in writing, in Mandarin as well as in English
• Experience managing healthy customer relationships, including setting and managing expectations and responding to time-critical issues
• Experience of working with engineers and communicating complex technical information
• Excellent communication and organisational skills
• Ability to balance multiple priorities, and demonstrate excellent time management
• A valid passport and a willingness to travel extensively
• The ability to balance multiple tasks, and demonstrate excellent time management
• The capacity to remain calm when working under pressure, and maintain consistently high quality outcomes

Desirable Extras 

• Two years electronics design experience 
• Experience and technical knowledge of LED video products and their use in a live event or production environment
• A good understanding of electronics and video technology
• Prior experience working collaboratively with manufacturers
• An understanding of the manufacturing process
• Experience of working remotely, exercising appropriate autonomy and good judgment about seeking guidance

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About Us

Brompton Technology is a specialist manufacturer of video processing products for live events. Our Tessera system is the industry-leading processing solution for LED video walls, used for high-profile events ranging from the Academy Awards to tours by bands like U2 and Ed Sheeran. 

Our company is close-knit and highly-motivated with a keen interest in the products it creates. You should be similarly interested in the work involved, and be able to adapt to changing priorities as we bring original and ground-breaking products to market. The company's close ties to the entertainment industry bring a variety of benefits and we offer a very friendly, flexible and supportive working environment. 

Job Summary

Brompton Technology has a great opportunity for a Technical Support Specialist to be based in our Burbank office. You should have confident communication skills and enjoy working with people. Electronic and IT based technical skills are helpful, and ideally experience helping to solve problems over the telephone, or in written messages. Your verbal and written communication skills will need to be excellent. Each interaction you have with a client helps to build long-term working relationships. You will need to stay calm and positive under pressure, as our customers work on the world’s largest and most high-profile shows. Training on Brompton products will be provided. Experience in a technical role within the AV industry is not essential, particularly if you have a keen amateur interest in the field of AV and video, but it would be a positive.

The successful applicant will be part of a close-knit team in California, and connect closely to our team in London, getting to know our systems, personnel and company culture; further periodic visits to our London headquarters are expected, to stay current with new developments. Going forward, frequent travel throughout North America and beyond will be a feature of this position. 

The requirements of this role include visiting customer and end-user premises. Unless a valid exemption applies, many of these sites will require proof of vaccination against Covid-19 as a condition to entry. Accordingly, the successful candidate for this role will be asked to prove that they are fully vaccinated or have a valid exemption.

Key Responsibilities

• Responding to technical support enquiries for Brompton products via phone or email, co-ordinating with our London team
• Assisting customers with system designs and configuration for specific projects
• Onsite support for projects within the region, including out of hours support
• Demonstrating products to potential customers and training users
• Assistance with preparation, build-up and tear-down at key industry events and tradeshows worldwide

Essential Skills and Qualifications

• Strong problem solving capabilities and the tenacity to work through complex challenges
• Excellent written and verbal communication skills
• Thrive on interacting with people and working together to find solutions
• A basic understanding of electronics and electrical theory
• Good IT skills and a level of comfort working with both Windows and OSX operating systems
• The ability to prioritise appropriately when balancing multiple tasks
• Excellent time management
• The capacity to remain calm when working under pressure
• A commitment to maintaining consistently high quality outcomes
• A valid passport and a willingness to travel

Desirable Extras

• Experience in an equivalent technical support role
• A qualification in electronics, IT, or a related scientific field
• Experience working or assisting in a live production environment
• Film and television production experience 
• Experience working with or using video equipment, in particular LED video panels and digital content
•  Experience of creating technical documentation (technical bulletins, how to guides etc)
• A working knowledge of CAD or drawing applications
• Written or verbal ability in Spanish

We are interested in hearing from you if you have a genuine aptitude and passion for this field of work. If you do not meet every item listed, but you can demonstrate to us why you could do particularly well in this role, please do get in touch. 

About Us

Brompton Technology is a specialist manufacturer of video processing products for live events. Our Tessera system is the industry-leading processing solution for LED video walls, used for high-profile events ranging from the Academy Awards to tours by bands like U2 and Ed Sheeran. 

Our company is close-knit and highly-motivated with a keen interest in the products it creates. You should be similarly interested in the work involved, and be able to adapt to changing priorities as we bring original and ground-breaking products to market. The company's close ties to the entertainment industry bring a variety of benefits and we offer a very friendly, flexible and supportive working environment. 

Job Summary

Brompton Technology has a great opportunity for a Technical Support Specialist.

The role is primarily customer-facing so you should have confident communication skills and enjoy working with people. Your verbal and written communication skills will need to be excellent in Chinese Mandarin; Your English level shall at least be of working proficiency and able to understand and communicate any technical details to others.

Strong electronic and IT-based technical skills are essential, and ideally experience helping to solve problems over the telephone, via communication apps or in written messages. You will need to stay calm and positive under pressure, as our customers work on the world's largest and most high-profile shows.

The successful applicant will be part of a close-knit team in Shenzhen China, and connect closely to our team in London, getting to know Brompton products, personnel, and company culture. Going forward in the post-Covid world, periodic visits to our London headquarters are also expected, to stay current with the latest developments. Frequent travels throughout China and beyond will be a feature of this position.

The requirements of this role include visiting customer and end-user premises to provide on-site support such as resolving technical issues and leading product/feature demonstrations. This role will also coordinate with the local and the wider international support teams to handle issues such as RMAs and other daily admin duties.

Training on Brompton products will be provided, but a strong underlying technical understanding is necessary. Experience in a technical role within the audio/video industry is ideal but not essential, particularly if you have a keen amateur interest in the field of audio/video.

Key Responsibilities

• Responding to technical support enquiries for Brompton products and features via phone, messaging apps or email
• Managing RMA product returns, generating reports, and coordinating return shipping
• Assisting customers with system designs and configuration for specific projects
• Testing of new products prior to release, and providing feedback and support to the development team
• Onsite support for major projects worldwide, including out of hours support
• Demonstrating products and providing feature trainings to existing and potential customers, and occasionally acting in a technical sales capacity
• Assistance with preparation, build-up and break-down at key industry events and tradeshows worldwide

Essential Skills and Qualifications

We are interested in hearing from you if you have a genuine aptitude and passion for this field of work. If you can demonstrate to us why you could do particularly well in this role, even you do not meet every item listed, please do get in touch.

• Strong problem-solving capabilities and the tenacity to work through complex challenges
• Excellent written and verbal communication skills in Chinese Mandarin
• English level shall at least be of working proficiency
• Thrive on interacting with people and working together to find solutions
• A basic understanding of electronics and electrical theory
• Good IT skills and a level of comfort working with both Windows and OSX systems
• The ability to prioritise appropriately when balancing multiple tasks
• Excellent time management
• The capacity to remain calm when working under pressure
• A commitment to maintaining consistently high quality outcomes
• The flexibility to work in different locations and sometimes to different time zone hours
• A valid passport and a willingness to travel

Desirable Extras

• Experience in an equivalent technical support role
• Experience working or assisting in a live production environment
• Experience of working with video equipment, particularly LED panels and digital content
• Experience of creating technical documentation (technical bulletins, how-to guides etc)
• A working knowledge of CAD or drawing applications
• Written or verbal ability in Cantonese
• Written or verbal ability in foreign languages
• A qualification in electronics, IT, or a related scientific field

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